Same here. The first time they came, they were very professional and friendly. But 2-3 days later, the carpet turned "black" again. After a month, it was worse than it was before. They did not argue with me when I called and in fact suggested that I have a re-clean done at no charge. After they came, they further studied the carpet and came to the conclusion that the guy who owned the house before me, had lied in stating that he had never cleaned the carpet. Looked like they used too much water in steam cleaning. Nonetheless, they cleaned 3 rooms that I had requested (that were the most 'dirty'). And it looks very clean. They spent more time on it than needed to but got it extremely clean. I am one satisifed customer and will recommend this company to others.

Kudos to you!