Hello Lin and ShibaN, We rigorously pursue and encourage customer feedback and stories like yours because we believe there is a lot of confusion in our industry ( ibid ). We don't take our customers for granted either. That is why we personally reply and personally recognize the generous efforts of our very special customers that take the time to add ' equal time ' to the sillyness and irresponsibility of wet chemical steam cleaning.

It's true. We really do have the best customers ! Thank you Lin and ShibaN .
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Greg Cantrell, Founder/President
1-800-DRYCARPET®
Schedule: 1-800-379-2277
Schedule: Online