My carpet was cleaned on October 27th and I was really impressed by how beautiful and new it looked. But alas a little more than a month later and stains have re-appeared. Has this happened to anyone else? Should I call them, or just buy the stain removal product system?

Have you had your carpets steam "wet" cleaned before?? I'll say you have detergent residue in your carpet left behind from a wet cleaner that attracts soil in your stained area. Your stain resistant meaterial in your carpet is probably stripped away from steam cleaning, so you have no carpet protection. I would definitely recommend getting "3M scothgard" protection. DON'T USE A STEAM "wet" CLEANER IF YOU DON'T WANT SPOTS TO RE-OCCUR!!!!