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#2189 - 09/20/08 02:01 PM Reappearing Stains. . .
Mrs. Chalmers Offline
DRYMember

Registered: 09/20/08
Posts: 2
Loc: Cypress, CA
Our carpet looked pretty good the day it was cleaned even though not all the stains came out. However after a month, the carpet does have some reappearing stains which was disappointing.

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#2190 - 09/20/08 02:24 PM Re: Reappearing Stains. . .
1-800-DRYCARPET® Online
DRYCZAR

Registered: 07/27/00
Posts: 1000
Loc: Santa Monica, California
Hello Mrs. Chalmers,

Our records show that we last cleaned your carpet on 8/22 and that this was the first time we have had the opportunity to serve you. Regarding "spots returning". Spots "will" indeed return "if" we were not able to completely remove the soap residue that perhaps might have been left behind by liquid household spot removes and/or from wet shampooers or professional steam carpet cleaning.

The technician who serviced you will be contacting you shortly.


More about this topic is here; http://www.drycarpet.com/detergent_residue.htm
_________________________

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#2191 - 09/20/08 03:32 PM Re: Reappearing Stains. . .
1-800 DRYCARPET® Orange County, CA - Daniel Offline
DRYCZAR

Registered: 04/24/06
Posts: 39
Loc: Orange County, CA
Mrs. Chalmers, I will call you before the end of the business day on Monday to arrange a return service-visit that is convenient for you. Thank you in advance for your patience.
_________________________
Daniel Guardado, Multi-Area Franchise Owner
1-800-DRYCARPET® Carpet Cleaning Orange County, CA
Welcome To The Wonderful World Of DRY ORGANIC
Schedule: (800) 379-2277
Schedule Online


1-800 DRYCARPET® is a Carpet Cleaning Franchise Company

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#2192 - 10/02/08 04:42 PM Re: Reappearing Stains. . .
Mrs. Chalmers Offline
DRYMember

Registered: 09/20/08
Posts: 2
Loc: Cypress, CA
Your wonderful technicians returned and successfully removed the stains. Your prompt attention to customer satisfaction is remarkable.
Thanks again.

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