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#2189 - 09/20/08 02:01 PM Reappearing Stains. . .
Mrs. Chalmers Offline

Registered: 09/20/08
Posts: 2
Loc: Cypress, CA
Our carpet looked pretty good the day it was cleaned even though not all the stains came out. However after a month, the carpet does have some reappearing stains which was disappointing.

#2190 - 09/20/08 02:24 PM Re: Reappearing Stains. . .
1-800-DRYCARPET® Online

Registered: 07/27/00
Posts: 1000
Loc: Santa Monica, California
Hello Mrs. Chalmers,

Our records show that we last cleaned your carpet on 8/22 and that this was the first time we have had the opportunity to serve you. Regarding "spots returning". Spots "will" indeed return "if" we were not able to completely remove the soap residue that perhaps might have been left behind by liquid household spot removes and/or from wet shampooers or professional steam carpet cleaning.

The technician who serviced you will be contacting you shortly.

More about this topic is here; http://www.drycarpet.com/detergent_residue.htm

#2191 - 09/20/08 03:32 PM Re: Reappearing Stains. . .
1-800 DRYCARPET® Orange County, CA - Daniel Offline

Registered: 04/24/06
Posts: 39
Mrs. Chalmers, I will call you before the end of the business day on Monday to arrange a return service-visit that is convenient for you. Thank you in advance for your patience.

#2192 - 10/02/08 04:42 PM Re: Reappearing Stains. . .
Mrs. Chalmers Offline

Registered: 09/20/08
Posts: 2
Loc: Cypress, CA
Your wonderful technicians returned and successfully removed the stains. Your prompt attention to customer satisfaction is remarkable.
Thanks again.


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