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#1980 - 04/18/02 07:23 PM Clean Carpet, Awesome Service
Kim Offline
DRYMember

Registered: 04/18/02
Posts: 2
Loc: huntington Beach, ca, US
I am completely impressed with my carpet. I left home this morning with stains and returned from work with carpet that looks new. I delayed getting my carpet cleaned although it had some stains especially around the dinning room table, it is only 1 year old. Past experience tells me after the first cleaning it will never be the same. I originally heard their advertising on the radio about 1-800-DRYCARPET but I guess I still expected wet or at least damp and smelly carpet. Well surprise, surprise, the carpet is perfectly clean, already dry and it looks as good as the day it was installed.

I no longer think the customers on the radio are paid to advertise the company because I agree with everything the radio ad stated.

I have to be honest I am as happy with the service I received. I work in a service industry and to my amazement the carpet cleaner was at my door minutes BEFORE the requested time, I received a confirmation of the appointment and a follow up call to verify my satisfaction. Everyone I have dealt with has been profession, friendly and provided a sense of caring. I don't know how they do such a great job with the carpet but it's a true pleasure to deal with a company that does what they say they will do and more.

I hope they are making money because they are providing superior value to the consumers they serve. I will never use another carpet cleaning company but 1-800-DRYCARPET.

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#1981 - 04/11/03 04:02 PM Re: Clean Carpet, Awesome Service
1-800-DRYCARPET® Online
DRYCZAR

Registered: 07/27/00
Posts: 1000
Loc: Santa Monica, California
Dear Kim,

I looked up your profile in our data base, http://www.drycarpetcentral.com and I see that you live in Huntington Beach. I am so sorry that it took us this long to Acknowledge and thank you for your feedback as we have just recently learned-how to reply to past customer feedback.

You mentioned our radio commercials, yeah.. A lot of people wonder if the people that we use are actors or real customers. Our recent radio commercials are here, http://www.drycarpet.com/mediaramp . Would you like to record a commercial for us ? :rolleyes: ?? All that one has to do is go here, http://www.drycarpet.com/feedback_form.htm and fill out the form.

Regading allergies; We've got information here,
http://www.drycarpet.com/allergy_facts.htm

Thank you soooo much for your feedback and support.

1-800-DRYCARPET
_________________________

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