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#1693 - 02/15/05 12:44 PM DryCarpet Next Time!
Homeowner Offline
DRYMember

Registered: 02/15/05
Posts: 3
Loc: Carlsbad, CA
I chose another carpet cleaning company called Zerorez which advertised superior cleaning with "zero residue"?

What a disappointment! The spots which they cleaned came back in a day! They came back to our home "under their warranty" and claimed the spots were new since the cleaning! We demanded they treat the spots again. They said the spots were surface spots since they cleaned up. We felt terrible. Then they left and the same spots re-appeared just hours later! What a rip-off!

Next time we are calling 1-800-DryCarpet!

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#1694 - 02/15/05 01:35 PM Re: DryCarpet Next Time!
DRYCARPET™ hq Offline
DRYCZAR

Registered: 05/07/02
Posts: 66
Loc: Los Angeles, CA -- DRYCARPET™ ...
Hello Homeowner,

Our records indicate that you had an appointment with 1-800-DRYCARPET™ on 7/7/2004 but you cancelled it. Perhaps we will have the oportunity to serve you in the future. Today's date is 2/15/2005. Thank you for posting your feedback, and ..Stay DRY!

1-800-DRYCARPET™ Team
Homeowner is customer no.:5321

Genuine DRY Carpet Cleaning Services
Zero Residue Advisory
1-800-DRYCARPET™ is a Franchise Company
Franchise Movie (17:00) HIGH
Franchise Movie (17:00) LOW

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#1695 - 02/16/05 01:07 AM Re: DryCarpet Next Time!
1-800-DRYCARPET® Offline
DRYCZAR

Registered: 07/27/00
Posts: 1000
Loc: Santa Monica, California
Beware of systems that use hot water

1-800-DRYCARPET™ Team
_________________________

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#1696 - 03/10/05 06:48 AM Re: DryCarpet Next Time!
Woman of the House Offline
DRYMember

Registered: 03/10/05
Posts: 1
Loc: Utah
You know, I have used ZEROREZ and it was amazing! They have always taken amazing care of me. It is too bad that you had a bad experience. Unfortunately, there is always at some point an uhappy customer. But zerorez is not just a carpet cleaner. they did my tile, my airducts, disinfected and protected my home. they literally brought my home down. zero residue (because they use soap in their cleaning, they have a wet technology purchased from another ompany... EAU? you should read up about it... any residue left if from past cleaners that is coming up from the pad in cleaning) zero bacteria, zero mold, zero dust... It is amazing! Again, I am truley sorry that your experience was so bad. Maybe next time instead of discussing it with one of their technicians, you should ask to speak with the owner. that generally gets the job done!

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#1697 - 03/10/05 07:09 AM Re: DryCarpet Next Time!
1-800-DRYCARPET® Offline
DRYCZAR

Registered: 07/27/00
Posts: 1000
Loc: Santa Monica, California
Hello Woman of the House,

We hope to have the opportunity of serving you one day.

Stay DRY!

1-800-DRYCARPET™ Team
Woman of the House is not a DRYCARPET™ customer

Get DRY ORGANIC™
Zero Residue Advisory
1-800-DRYCARPET™ is a Franchise Company
Franchise Movie (17:00) HIGH
Franchise Movie (17:00) LOW

1/30/2005 Customer feedback regarding zerorez
_________________________

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