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#1593 - 10/03/04 09:16 PM Not so cool
fvdry Offline
DRYMember

Registered: 10/03/04
Posts: 1
Loc: Los Angeles
Because I contracted my carpet cleaning on the Web, I was supposed to receive a free cleaning kit, which was forgotten by the guy you actually did the cleaning. He said he would bring them over but never did.

I contacted the company to report my missing kit and also to report a large stain that appeared the next day after the carpet was cleaned. The phone attendant said he would forward my service call.

I never heard of it. The carpet was cleaned last August.

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#1594 - 10/03/04 10:34 PM Re: Not so cool
1-800-DRYCARPET® Online
DRYCZAR

Registered: 07/27/00
Posts: 1000
Loc: Santa Monica, California
Hello fvdry,

Our technician will call you tomorrow to schedule a re-clean and to give you your free dry carpet cleaning kit.

Apparently, our telephone agent incorrectly handled your complaint by not forwarding your call to the technician that serviced you. We will be relieving this telephone agent tomorrow morning from their present duties and we will have this telephone agent re-read our operations manual which states that all complaint-related telephone calls be immediately transferred to our service technicians that are the field.

At any rate, we will telephone you tomorrow and we are sincerely sorry that your spot returned due to detergent residue, that was explained over the phone, that was left (or residing) in your carpet due to liquid cleaning(s).

Our records indicate that we serviced you on 8/17/2004 and today's date is 10/3/2004.

CST scheduled online at drycarpet.com.
Some dog pee stains.
Order Num: 6731-5519
Order Date: 8/16/2004 3:10 PM
fvdry IP Address: 24.126.11.86
Location: Marina del Rey, CA. 90292 fvdry is customer no.:5519
_________________________

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