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#1409 - 11/28/05 03:56 PM Service used to be good but is going downhill
Meeter Family Offline
DRYMember

Registered: 11/28/05
Posts: 1
Loc: Lakewood, CA
I will start off by saying I love the product but the service is not good and if it doesn't improve I may have to start looking elsewhere. I have used this service 3-4 times per year for the past 3 years. I loved it at first. Recently, I had a service person show up hours after the allotted time. The most recent time, they tried to increase the amount I have paid from $165 to $240! This has happened the past 2 times and each time they have granted me the $165 price, but if I have to complain every single time, it's not worth it. I will go elsewhere.

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#1410 - 11/28/05 08:56 PM Re: Service used to be good but is going downhill
1-800-DRYCARPET® Offline
DRYCZAR

Registered: 07/27/00
Posts: 1000
Loc: Santa Monica, California
Hello Meeter Family,

We have a $240 minimum charge in Los Angeles County as reflected here on our zip code specific estimator and here on our consumer site . You live in Lakewood, CA which is in the County of Los Angeles. You have multiple profiles in our database since you schedule online. And, in a way you are being introduced to our company as a "new" customer every time you schedule. If you simply "login" we would have access to your history and treat you as you have been treated below...

Last payment method: check
Last amount paid: $165.00
Date: 11/22/2005

Thank you for your feedback and for choosing 1-800 DRYCARPET™ Carpet Cleaning. Service date: 11/22/2005. Today's date: 11/28/2005.

Stay DRY,

1-800 DRYCARPET™ Carpet Cleaning
Meeter Family is customer no.:3718

Genuine DRY ORGANIC™ Carpet Cleaning
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