I had my carpet cleaned the last week-end in April and was very pleased with the results. Could walk on the carpet almost immediately, it was clean and after all of these months it remains clean...not showing that re-build up of dirt on the surface like you would find after other systems are used...infact that is why I hate to clean my carpet the first time, because it gets dirty faster. However, I never received the "FREE KIT" promised for posting a comment which I did the next day after service and still to this date in September with numberous request on my part, I still haven't received the PROMISED FREE KIT...and that is why I've canceled my next appointment in October...because honesty from a company is very important...no matter how good the product is. ( I just read some of the other posted comments..and apparently I'm not the only one that hasn't received the kit. And I don't think after 6mos. it is a back order issue). CCooley

I am happy with the service that I received. Compared to other services I would rate you high overall. The only disappointment was the quick return of the soiled look on the stairway.

thank you. several weeks ago we were back-ordered on SWEDRY® kits. i'll make sure that your kit goes out asap!

bryan p, Perhaps we weren’t able to remove 100% of the detergent residue from a previous cleaning(s)? I'll have our shipping department send to you a Swedry® kit for your stairs. "Hit it" one more time with our absorbent powder in order to absorb (and remove) any detergent residue that may have been left behind from previous wet (soap and water) methods "cleaning(s)".

• My favorite Post: This guy lost a bet with his wife.

[ Reply ]

Hi Greg ..been rowing lately brother? It's Adam from OCC- I enjoyed reading the comments here. We need to exchange your suit n tie for a longboard and a Canoe... let's paddle n rowing bra. Maholo

Greg,

We did leave feedback when our carpet was cleaned. The team, (Andrea, the franchise owner and her crew), that came to clean was not only courteous, but they worked their tails off. They were here for 6+ hours and our carpet looks beautiful. My sister had hers done by the same people the following month, and she was a little unhappy with some stains which re-appeared, made the call back to them, and Andrea came back with her crew the same week following my sister's call and re cleaned her carpet. It is clean, the stains are gone and she also is very happy. I want you to know that the people who took care of our house, we were very impressed with. If all the people who buy your franchises have the integrity that Andrea and her husband do, it will definitely serve your company's good name, and undoubtedly, continue the success of DRYCARPET. We WILL use it again! Thank you.

Sincerely,

Anita and Don Johnson
5970 Jacaranda Lane
Yorba Linda, CA 92887

This is an awesome product. My carpets have never looked better. I recommend this to everyone. This is a much better way to celan your carpet than the old "wet" way and they stay cleaner for much, much longer.

Have told many about your terrific service....I do have one suggestion to help us.....move the heavy furniture would be very helpful and considerate. Thank you again and will use your service again.

Hi Anita and Don,

Yes - you are correct. The value of a franchise system is that dedicated owner-operators have a stake in their business. Franchise owners as a rule will be customer driven and will display integrity for many reasons.

1-800-DRYCARPET franchisees are some of the best people anywhere. Only the best are granted franchise "rights" ..we don't sell franchises, they are "awarded" to qualified people.

Here are some pictures of franchise owners - a great group.

Thank You, and, ...Stay DRY™,

greg

ritgal,

As a rule (for safety) we do not move heavy, electronic or breakable items. we don't want to damage customer property or incur injury. however, if you ask us to move heavy items we would in most cases do so if it can be done safely.

Thank you for your post ritgal.

Sheila,

I agree. thanks for spreading the word. Our name is our number

Greg,

After four months our carpets still look good. We have white carpet throughout the house, so that's quite a feat. Time to get your folks back to touch up some spots. Thanks for a great organic cleaning.

I had my carpet cleaned by Drycarpet and I was very pleased. The representatives of the company were very personable and professional. They explained the process and got to work. I have received many compliments on the carpet. I would highly recommend this company to anyone who has carpets. I have had other companies clean my carpets...The carpet was not as clean, stains re-appeared within days and it seemed to be a magnet for new stains.
I feel that the Drycarpet Company and its representatives are passionate, professionals with lots of integrity for the product and service that they offer.
Carmen Marquez

thank you apple thank you carmen!!!

I've used 1-800 DryCarpet twice now with two great results. The last time was to clean the carpets as I was moving out. I'm confident the the new home owners were very pleased with how clean the carpet turned out.

I'm a big believer in Dry vs. Wet, especially down here in Texas were mold is very quick to set in during the hot months. Plus it really works great.

Well, my new house has new carpets and they will only ever be cleaned by 1-800-DryCarpet.

P.S. your team here in Dallas is top-notch!

Hi RJ,

The owners of 1-800 DRYCARPET Dallas are Roger and Linda. They'll be glad to read your comments. We have the best customers. Thanks! Stay DRY™

team members

Dear Greg C

I was truly amazed at the DryCarpet method and how well it cleaned my carpet. I'm a very satisfied customer and will ONLY use your company for future carpet cleaning. I have one problem though, I was promised a free DryCarpet spotting kit and have not received it. I filled out the on-line survey and have called twice to ask for the kit. Everytime your representatives are very nice, and reassure me I will recieve the kit. Nothing so far. My carpet was cleaned in May of this year. Can you help????????

Tereece Little

Tereece,

Thank you for your feedback. As you know we manufacture and package our DRY ORGANIC Kits . When 1 of 10 of the components necessary becomes unavailable (back-ordered) we can become slow. Our shipping department is dancing as fast as they can. I'm sorry for the delay - please accept my apology.

I am unhappy because I keep hearing the commercials about the stains not coming back, but they did in my case. They came back about a month after you left and when I called to tell you this I never got any response

Hi Dave, i will give you a call right now.

Info re detergent residue left behind by (past services) wet carpet cleaning companies.

When we serve a customer we do give a 30 day guarantee. However, sometimes we are unable to completely reverse the damage and/or effects of wet carpet cleaning methods and/or household "carpet cleaning" products. I will give you a call now..

THANK YOU SO MUCH!!!!
My carpet LOOKS AMAZING! I have this done several months ago, and my carpets still look new! Great job, I totally recommend this to ANYONE and EVERYONE!
The guys that came in to clean were super nice, helped me move furniture out of the way, and everything. PLUS, after 2 hours, it was ok to move it all back in place.
(Unlike the carpet cleaner we rented from the hardware store 6 months prior that took over a day and half to dry and did not really do much... obviously because I had to get it redone...).
Jenny

Hi My name is Robert Segura. I am a franchise owner here in San Jose, CA. Our customers here in the greater San Francisco Bay Area are impressed with the performance and integrity of genuine DRY ORGANIC! My family and I are committed to service. It's true, we really do have the best customers!

Stay DRY,

Robert Segura, President
1-800 DRYCARPET San Jose