The behavior that you describe contradicts corporate policy, training, our franchise agreement and Operations Manuals.
The Franchisee that owns the Yorba Linda area is popular and is requested "by name" by several customers. While this matter is hard to believe the company will now reiterate its position regarding Credit Cards.
"We believe that Credit Cards encourage customers to use our company rather than discourage it. And, since the company advertises that it accepts Credit Cards we certainly should not discourage their use at the time that payment is due".
This is an isolated incident. The company has never had a complaint like this ever. I’m sure that the business owner/franchisee of Yorba Linda will be contacting you personally. Thank you.
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