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#1021 - 05/26/05 09:39 PM Customer Service
julia Offline

Registered: 05/26/05
Posts: 1
Loc: Granada Hills
I am a REALLY HAPPY new customer who has been through countless carpet cleaners over the years. One of the most important things to me is customer service. I encountered a problem with my appointment and 1-800-DryCarpet went out of their way to make sure that a new crew came out to my house and kept their original arrival-time committment with me.

The crew that came to my house was very professional. My carpet was dry in about an hour and, three days later, I still notice a fresh smell when I walk into the house. What more can you ask for?

I have found my new carpet cleaners for life!

Thanks 1-800-DryCarpet!

#1022 - 05/26/05 11:34 PM Re: Customer Service
1-800-DRYCARPET® Online

Registered: 07/27/00
Posts: 1000
Loc: Santa Monica, California
Hello Julia,

We remember that day well. One of our crews was running late because they were at a large property in Santa Monica, CA. Our call center agent did the right thing ..she scrambled and successfully dispatched another DRYCARPET Crew. I'd say that we're lucky to have the best customers on earth! And, thank you to you Julia for your patience ..we're honored to have you as a customer.

Thank you for using 1-800-DRYCARPET on 5/23/2005. Today's date is 5/26/2005.
Thank you for posting your feedback, And, ..Stay DRY!

The Team at 1-800-DRYCARPET
Julia is customer no.:6841

Carpet Cleaning
1-800-DRYCARPET™ is a Franchise Company


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